Delivery & Returns
Orders are normally dispatched within 48 hours on weekdays. UK Mainland delivery is either sent via Royal Mail 48 hour tracked. Larger parcels may be sent via 48-hour courier service.
Please note that during busy periods such as Christmas and Bank Holidays, it may take us a little longer to dispatch items but we will always inform you of any delay. Delivery outside of the UK is usually via Parcel Force, tracked and can take up to 7 days to arrive, depending upon the destination.
Returns & Exchanges
We aim to put right any mistakes on our part with honesty, so if you're not 100% happy with our products we will refund you, subject to our full terms and conditions. Your faith in Cannabeenz Chocolate is important to us so we will always do our best to help with a prompt and friendly service.
You have the right to cancel your purchase of any items within 14 days of delivery and return the item to us (at your own expense), however due to the nature of the product, before we can issue a refund, the item must be received back into our warehouse with the tamper seals intact. Please email firstname.lastname@example.org to arrange your return or cancellation. If you are returning an item because it is faulty, please email email@example.com and we will send you a free postage label, please return via your local Post Office. We will either replace the item or refund you, whichever you prefer, within 5-10 working days of receiving your item back in our warehouse.